NOTICE OF COMMERCIAL ALLIANCE INSURANCE COMPANY (CAIC) POLICY ON HOW WE USE & PROTECT YOUR PERSONAL INFORMATION

Dear CAIC customer:
In compliance with U.S. Federal Law, CAIC provides you with this notice concerning how we use and protect your personal information.

What do we do with the personal information we collect about you?
CAIC does not disclose any of your personal information to any companies or any organizations not affiliated with us that could use that information to contact you about any of their own services or products.
Unless we receive written notice from you at the address listed below to share information about you to anyone who could use your personal information found in our files for marketing or insurance, CAIC will not share that information.
CAIC may use your personal information to communicate with you about products, features or options that we believe that you may have an interest in. We may, as permitted by law and without your prior permission provide personal information about you contained in our files & records to organizations such as:
– Your insurance agent or broker
– Organizations who perform a business function for us
– Insurance support organizations
– Other insurance companies that have a role in a transaction involving your policy
– Insurance claims adjusters
– Research or actuarial studies
– Government, law enforcement or regulatory authorities
– Rental or repair shops or similar vendors
– Persons requesting data pursuant to legal, subpoena or court order
– Other affiliated companies

What kind of personal information do we have and where did we get it?
Much of the information we have come from you such as the application or other requests for insurance and may have contained data such as your address and phone number. We also may have your payment history and account balances. We may have information from your agent or other affiliated companies on your name, address, date of birth, driver’s license number, credit card number, social security number and other personal information from accident reports, medical records, vehicle information and other data that CAIC and its affiliates may have received. We may also collect personal information from other outside sources including consumer reports, health care providers, motor vehicle reports and other agencies.

How do we protect your personal information?
When we share information with companies working on behalf of CAIC we protect that personal information as required by law and ask that those same requirements are kept confidential on any information about you that we give out. Within CAIC, your personal information is available to those individuals who may need to see it to service the needs of CAIC customers.
We have communicated the need to protect this data to those individuals who have access to this data and we have electronic and procedural safeguards to protect your information.

Your personal information will remain protected here at CAIC. You may request to obtain your personal information we have about you in our records and that you may request to have corrections, additions or deletions made to disputed personal information. We may make arrangements with a support agency to copy and disclose personal information to you on our behalf. You may request to whom we disclose your personal information about you or the circumstances that warranted those disclosures. Written requests are to be sent in writing to:

Commercial Alliance Insurance Company
415 Lockhaven Drive
Houston, Texas 77073